Users can still update the call and set the Deal, add notes, and log Dispositions during or after the call.Ĭalls made to users in the same company are not logged to HubSpot.
Users can unmatch a HubSpot contact from a Dialpad contact to either match against a different HubSpot contact or create a new HubSpot contact by clicking on Wrong Contact.Īfter a HubSpot contact has matched against a Dialpad contact, the sidebar will automatically log calls to the contact. Users can click on Create HubSpot Contact to create contacts in HubSpot from Dialpad. If you would not like a new contact to be created when multiple matches are found, reach out to our Support Team for assistance. If multiple contact matches are found on HubSpot, Dialpad will create a new contact in HubSpot and log the call to that NEW contact. Select View Contact to open the contact page in HubSpot Sales Hub.
If a single contact match is found on HubSpot, Dialpad automatically matches that contact and logs the call. If you don't want a new contact to be created, please reach out to our Support Team for assistance.
